Shipping, Delivery & Replacement Policy

At MINIAURA OG.IN, we aim to process and deliver your orders safely and efficiently. Please review the following policy before placing an order.

1. Shipping & Transit

Once your order has been dispatched, delivery timelines may be affected by courier operations, weather, or other circumstances beyond our control. If your shipment is delayed, lost, or damaged in transit, please contact our customer support team so we can assist you with the available resolution options. Shipping insurance is recommended for high-value orders, where available.

2. Incorrect or Incomplete Address

Please ensure that your shipping address, contact number, and other delivery details are accurate and complete when placing your order. Incorrect or incomplete details may result in delivery delays, returned shipments, or failed delivery attempts. Additional shipping charges may apply if a shipment needs to be resent due to incorrect details provided by the customer.

3. Mandatory Unboxing Video

A continuous unboxing video, recorded from the moment the sealed parcel is opened, is required to support claims involving damaged, missing, or incorrect items. Please ensure the package and its contents are clearly visible in the recording. Claims without sufficient supporting evidence may be difficult to verify and may be declined, subject to applicable consumer-protection laws.

4. Orders Marked as Delivered

If the courier marks your order as Delivered but you have not received it, please contact us promptly. We recommend checking with household members, neighbours, or your building's reception, where applicable. We will help you review the available delivery information. Each case will be assessed based on the circumstances and applicable consumer-protection requirements.

5. Shipping Charges

Shipping charges, where applicable, cover packaging, handling, and delivery logistics. Any non-refundable shipping charges will be disclosed at checkout and handled in accordance with applicable law. Where a refund or replacement is due to an error by MINIAURA OG.IN or a defective, damaged, missing, or incorrect item, the applicable shipping charges will be assessed in line with our policies and legal obligations.

6. Replacement Policy

If you receive a damaged, missing, or incorrect item, please contact our customer support team with your order details and a continuous unboxing video. After reviewing your claim, we will inform you of the available resolution, which may include a replacement or refund, depending on the circumstances, product availability, and applicable law.

7. Contact Us

For shipping, delivery, or replacement assistance, please visit our Contact Us page and provide your order number along with a description of the issue.

By placing an order with MINIAURA OG.IN, you acknowledge that you have read this policy. Nothing in this policy limits any rights you may have under applicable consumer-protection laws.