Refund policy

Refund Policy – MINIAURA OG.IN

At MINIAURA OG.IN, customer satisfaction is important to us. Please read our refund policy carefully before placing an order.

1. Refund Eligibility

Refunds may be considered if you receive an incorrect item, an incomplete order, or a damaged product. A valid, continuous unboxing video is required to support your claim.

2. Non-Refundable Situations

Refunds will not be provided for:

• Change of mind after placing an order.
• Incorrect orders placed by the customer.
• Minor manufacturing or quality-control (QC) issues.
• Courier delays occurring after the order has been dispatched.

3. Mandatory Unboxing Video

A continuous unboxing video must be recorded from the moment the sealed package is opened. This video is required for all refund or replacement claims. Claims submitted without a valid unboxing video may be rejected.

4. Refund Processing

Once your claim has been reviewed and approved, the refund will be processed to your original payment method within 5–7 business days. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

5. Shipping Charges

Original shipping charges are non-refundable unless the refund is required due to an error made by MINIAURA OG.IN.

6. Need Help?

If you have any questions or need assistance with a refund or replacement request, please contact our customer support team through our Contact Us page.

Thank you for shopping with MINIAURA OG.IN. We appreciate your trust and support.